Intech Labs offers specialized urgent care service contracts on selected products. All service responses will be provided by real technicians who service this equipment every day. There are several levels of service:

1. HelpTech	24/7 (including holidays) telephone assistance by technicians. When you contact the 24 hour number provided, a technician will assist you immediately. If you have your own technician, we provide board or component level assistance by phone, email and fax.
2. On-Site Service	All OnSite levels include HelpTech level.
	OnSite1	Immediate on-site response. All travel expenses included. All parts and labor included. Rental of equipment included. Preventive maintenance included.
	OnSite2	48-hour on-site response. All travel expenses included. All parts and labor included. Rental of equipment included. Preventive maintenance included.
	OnSite3	5-day on-site response. All travel expenses not included. All Labor included. Parts not included. Rental of equipment not included. Preventive maintenance included.
	OnSite4	Preventive Maintenance. Quarterly, Semi-annual or Annual schedule. All travel expenses included. All materials included. Service and repair is not included but are discounted.
3. DropOff	This level includes HelpTech assistance. Urgent, drop-off service offered 24/7 including holidays. Simply contact the HelpTech line and a technician will meet you at our service facilities and begin bench service immediately - while you wait.
4. ShipIn	This level includes HelpTech assistance. Urgent service offered 24/7 including holidays. Simply contact the HelpTech line and a technician will determine the most expeditious method getting the product into us for service. That could be dispatching a vehicle, common carrier, an airline that provides counter-to-counter service or air freight. As soon as the product is in our hands, bench service will begin immediately.

Our service contracts are flexible in that if you should need part of one type of service contract and part of another, they can be customized for your specific needs and budget. All contracts are negotiable. For more information contact us at .